Refund / Cancellation Policy

1. Eligibility for Returns & Refunds

We accept return requests within 90 days of delivery for most physical products. To be eligible, items must be unused and in their original packaging with proof of purchase. The following items are non-returnable:

• Opened or used supplements
• Gift cards
• Items marked as final sale or clearance

2. How to Request a Return or Refund

To initiate a return, contact us at support@nimd-us.com before shipping any items back. Unauthorized returns may not be eligible for a refund. Once your return is authorized, we will provide instructions on how to proceed.

3. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was defective or incorrect.

4. Exchanges

We replace only items that are defective, damaged, or incorrect. Exchange requests must be submitted within 7 days of delivery with photos and a description of the issue. Contact us at support@nimd-us.com to initiate an exchange.

5. Subscription Cancellations

You may cancel your subscription at any time by visiting the "Manage Your Subscription" page or by contacting us at support@nimd-us.com with your order details. Cancellations must be submitted before your next billing date to avoid being charged for the next cycle. Cancellation requests received after a billing date will apply to the following billing cycle.

6. Late or Missing Refunds

If you have not received your refund within 10 business days of approval, please first check your bank account and contact your payment processor. If you still have not received it, reach out to us at support@nimd-us.com.

7. International Orders

Customers are responsible for return shipping costs on international orders unless the item was defective or incorrect. Customs fees and import taxes are non-refundable.

8. Disputes & Chargebacks

We ask that you contact us at support@nimd-us.com before initiating a chargeback or dispute with your bank or payment processor. We are committed to resolving all issues quickly and fairly.

Contacting Us

niMD
315 E 5th St. STE 202
Waterloo, IA 50703

Email: support@nimd-us.com

Disclaimer – These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.